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1-833-54U-RBAN or 1-833-548-7226

Payments

Credit Cards

We accept MasterCard, Visa, American Express, and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. 

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card does not match what was entered during checkout.